At GSI Infinity Solutions, we prioritize customer service as the cornerstone of our growth and ongoing business. We are committed to providing prompt, efficient, and transparent service to build lasting customer relationships. Our grievance redressal mechanism ensures swift and effective handling of customer grievances, coupled with prompt remedial and preventive actions.
Objectives
We strive for high standards of customer service excellence. Recognizing that there can be gaps in service delivery, we have established a robust system for customers to share their grievances. Our mechanism is built on the following principles:
- Equitable Treatment: All customers are treated fairly and without prejudice.
- Attentive Acknowledgement: Grievances are acknowledged courteously and addressed promptly.
- Multiple Touchpoints: Customers have various channels to submit their grievances.
- Customer Rights: Customers are informed about their rights and the grievance process.
- Timely Redressal: Grievances are investigated and resolved in a timely and transparent manner.
- Continuous Improvement: Grievances are reviewed to improve processes and prevent recurrence.
Grievance Redressal Framework
How to Lodge a Grievance
Customers can submit grievances through any of the following channels:
- Call: +91 8040936797
- Email: contact@gsiinfinitysolutions.com
- Write a letter: GSI Infinity Solutions, 10/1, 1st & 2nd Floor, 9th Main Road Vasanth Nagar Bangalore. 560052
Format of Grievance:
Please provide the following details:
- Product details for which the grievance is made
- Date of application submitted
- Detailed description of the grievance
- Valid contact information (phone number and email ID registered with us)
How We Address Grievances
- Acknowledgement: Upon receiving a grievance, we will acknowledge it within 48 working hours.
- Resolution: After examining the matter, we aim to send a final response within 30 days of receiving the grievance. If more time is needed, we will provide an explanation.
- Special Cases: Grievances related to specific services, such as mutual funds, will be addressed within 21 calendar days.
Continuous Feedback from Customers
We actively seek voluntary feedback from customers to continuously improve our service quality.
General
We ensure compliance with all applicable laws and regulations. Our grievance redressal mechanism will be updated as needed to reflect any changes in the law.
Review
This mechanism is subject to periodic review and may be amended to incorporate changes in laws and regulations.
GSI Infinity Solutions – Your Partner in Excellence
Modified on: July-18-2024